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Delivering Luxury Furniture and Home Accessories FREE to UK Mainland

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Returns Information

Houze and Home Refund Policy and How To Return

 

In the unlikely event you should want to return an item to us we are pleased to offer all customers a 28 Day Returns Policy. This means you can return items you've purchased from us so long as you notify us within 28 days of receiving the item(s)*. Just contact us and we'll arrange for your items to be collected from your door or smaller items to be posted back to us. Once we have received your returned items you'll receive a prompt refund to the card or PayPal account you used for payment. 

Unwanted items
If you have changed your mind and want to return all or part of your order please contact us within 28 days of receiving your order. We will get in touch to arrange collection or return of the item(s) you do not want to keep. Please click here to notify us. 

If you are returning your entire order we will refund any delivery charge you paid as well as the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s). This cost will be advised when you notify us of your return. This is typically £40 per item for most furniture items. Please be aware that postage charges incurred by returning your item(s) to us will not be refunded. We will issue your refund within 14 days once your returned items have been received. 

Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods. 

*Excluding any personalised product(s), any product(s) which have been made or adapted to your requirements and any product which cannot be returned due to health protection or hygiene reasons. 

Delivery discrepancies
Any delivery discrepancies must be reported as soon as is reasonably possible using the contact form, preferably within 24hrs. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign. 

Damaged or faulty items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible.

We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded. 

We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible.